Terms of Use

These Terms and Conditions set out the rules that apply to your use of Smash. They explain our relationship with you, what we expect from players and what you can expect from us. By using the platform you agree to comply with these terms and any additional rules that apply to specific products, promotions or payment methods as published on our site.

Account responsibilities

You are responsible for keeping your account details secure and for any activity that occurs under your account. Do not share your login details or allow others to access your account. We may suspend or close accounts where we suspect unauthorised use, fraud or breach of these terms. We may also temporarily restrict activity while we complete checks or investigations.

Verification

We may ask for identity, address and payment verification documents to comply with legal and risk checks. You must provide accurate information and respond promptly to any reasonable requests. Withdrawals may be delayed until verification is complete.

Eligibility requirements

To open an account you must meet the age and legal requirements in your jurisdiction. You must be of legal gambling age and located in a country where playing is permitted. We reserve the right to refuse registration or close accounts that do not meet eligibility criteria.

Acceptable platform use

You must use Smash lawfully and not attempt to circumvent security or territorial restrictions, including by using VPNs, false information or third-party payment methods. Abusive, fraudulent or disruptive behaviour is prohibited. We may suspend or close accounts and withhold funds where misuse or prohibited conduct is identified.

General bonus and promotion rules

Promotions are subject to specific terms which will be displayed with each offer. Bonuses may carry wagering requirements, game restrictions, maximum bet limits and expiry dates. We will publish the key conditions for each promotion and you should read these before opting in. We may cancel, vary or withdraw promotions at our discretion where there is clear evidence of abuse or error.

Deposits and withdrawals

Payment methods, processing times and limits depend on your jurisdiction and the options available in the cashier. We may require additional checks before allowing withdrawals. Any applicable fees, minimums or limits will be shown when you make a transaction. We aim to process valid withdrawals promptly, but delays can occur for verification or fraud-prevention reasons.

Dispute resolution

If you have a complaint please contact our support team through the available help channels on the site. We will aim to resolve issues promptly and fairly. If we cannot reach agreement, you may refer the matter to an independent dispute resolution body where such a service is available in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on the site or by other contact methods where appropriate. Continued use of the platform after a change has been posted constitutes acceptance of the revised terms, unless you close your account beforehand.