VENDOR' STANDARD TERMS AND CONDITIONS
OF SALE FOR THE PRODUCTS AND PRIVACY POLICY
Arbonne UK Boutique
Roantree Incentive Marketing
Terms of Sale
http://www.arbonneboutique.co.uk
Definitions
Buyer means the consumer who buys or agrees to buy the goods from the Seller.
Conditions means the terms and conditions of sale set out in this document.
Contract means these Conditions which will apply to any contract between us for
the sale of goods to you. Please read these Conditions carefully and make sure
that you understand them, before ordering any Goods from our site. Please note
that before placing an order you will be asked to agree to these Conditions. If
you refuse to accept these Conditions, you will not be able to order any Goods
from our website. Website or site means this website at
http://arbonneukboutique.co.uk. Goods means the articles or products, which the
Buyer agrees to buy from the Seller. Price means the price for the Goods
(excluding carriage, packing and/or insurance, as applicable) which will be
shown upon check out of the basket. Seller means Roantree Incentive Marketing, Unit P Rose Business Estate, Marlow Bottom Road, Marlow, SL7 3ND registration no. 4215475 - VAT Registration no. 642 2557 47
These Conditions were most recently updated on October 2016.
1. Conditions Applicable
1.1 You may only purchase Goods from our site if you are at least 18 years old.
1.2. These Conditions shall apply to all contracts for the sale of Goods, by
the Seller to the Buyer to the exclusion of all other terms and conditions
including any terms or conditions which the Buyer may purport to apply under
any purchase order confirmation of order or similar document.
1.3 Our shopping pages will guide you through the steps you need to take to
place an order with us. Our order process allows you to check and amend any
errors before submitting your order to us. Please take the time to read and
check your order at each page of the order process.
1.4 After you place an order, you will receive an e-mail from us acknowledging
that we have received your order. However, please note that this does not mean
that your order has been accepted. Our acceptance of your order will take place
as described in Clause 1.5.
1.5 We will confirm our acceptance to you by sending you an e-mail that
confirms that the Goods have been dispatched (Dispatch Confirmation). The
Contract between us will only be formed when we send you the Dispatch
Confirmation.
1.6 If we are unable to supply you with a Good, for example because that Good
is not in stock or no longer available or because we cannot meet your requested
delivery date or because of an error in the price on our site as referred to in
Clause 3.5, we will inform you of this by e-mail and we will not process your
order. If you have already paid for the Goods, we will refund you the full
amount including any delivery costs charged as soon as possible.
2. Goods
The images of the Goods on our site are for illustrative purposes only.
Although we have made every effort to display the colours accurately, we cannot
guarantee that your computer's display of the colours accurately reflects the
colour of the Goods. Your Goods may vary slightly from those images.
The packaging of the Goods may vary from that shown on images on our site.
2.1 Pre-Orders ‐ All orders will be fulfilled should the total number of orders placed
reach a set minimum order quantity. If the minimum order quantity is not met,
then all monies will be refunded accordingly
2.2 Delivery of Pre-Orders ‐ All pre-order products will be sent
separately to any other products ordered at no additional cost.
2.3 Delivery Date ‐ Please allow up to 2 ‐ 3 weeks
for your pre-order to arrive.
3. The Price and Payment
3.1 The prices of the Goods will be as quoted on our site at the time you
submit your order. We take all reasonable care to ensure that the prices of
Goods are correct at the time when the relevant information was entered onto
the system. However please see Clause 3.5 for what happens if we discover an
error in the price of Good(s) you ordered.
3.2 Prices for our Goods may change from time to time, but changes will not
affect any order you have already placed.
3.3 The price of a Good includes VAT (where applicable) at the applicable
current rate chargeable in the UK for the time being. However, if the rate of
VAT changes between the date of your order and the date of delivery, we will
adjust the VAT you pay, unless you have already paid for the Goods in full
before the change in VAT takes effect.
3.4 The price of a Good does not include delivery charges. Our delivery charges
are as advised to you during the check-out process, before you confirm your
order.
3.5 Our site contains a large number of Goods. It is always possible that,
despite our reasonable efforts, some of the Goods on our site may be
incorrectly priced. If we discover an error in the price of the Goods you have
ordered, we will contact you to inform you of this error and we will give you
the option of continuing to purchase the Good at the correct price or
cancelling your order. We will not process your order until we have your
instructions. If we are unable to contact you using the contact details you
provided during the order process, we will treat the order as cancelled and
notify you in writing. Please note that if the pricing error is obvious and
unmistakeable and could have reasonably been recognised by you as a mispricing,
we do not have to provide the Goods to you at the incorrect (lower) price.
3.6 You can only pay for Goods using a debit card or credit card. We accept the
following cards: [MasterCard, Visa, Maestro, PayPal, Union Pay and American
Express].
3.7 Payment for the Goods and all applicable delivery charges is in advance. We
will not charge your debit card or credit card until we dispatch your order.
4. Return and Refunds
4.1 If you are a consumer, you have a legal right to cancel a Contract during
the period set out below in Clause 4.3. This means that during the relevant
period if you change your mind or decide for any other reason that you do not
want to receive or keep a Good, you can notify us of your decision to cancel
the Contract and receive a refund. Advice about your legal right to cancel the
Contract is available from your local Citizens' Advice Bureau or Trading
Standards office.
4.2 However, this cancellation right does not apply in the case of:
(a) sealed audio or sealed video recordings or sealed computer software, once
these Goods are unsealed after you receive them;
(b) any Goods which become mixed inseparably with other items after their
delivery;
(c) personalised Goods; or
(d) seasonal Goods as indicated on the site.
4.3 Your legal right to cancel a Contract starts from the date of the Dispatch
Confirmation (the date on which we e-mail you to confirm our acceptance of your
order), which is when the Contract between us is formed. Your deadline for
cancelling the Contract then depends on what you have ordered and how it is
delivered, as set out in the table below:
|
Your Contract |
End of the cancellation period |
|
Your Contract is for a single Good (which is not delivered in instalments on separate days). |
The end date is the end of 14 days after the day on which you receive
the Good. |
|
Your Contract is for either of the following: |
The end date is 14 days after the day on which you receive the last
instalment of the Good or the last of the separate Goods ordered. |
|
Your Contract is for the regular delivery of a Good over a set period. |
The end date is 14 days after the day on which you receive the first
delivery of the Goods. |
4.4 To cancel a Contract, you just need
to let us know that you have decided to cancel.
You can do this by e-mailing us at support@arbonneboutique.co.uk or contact
our Customer Services team by telephone on 08442250465 or by post to 5
Lancaster Court, Coronation Road, High Wycombe, Buckinghamshire, HP12 3TD. If
you are e-mailing us or writing to us, please include details of your order to
help us to identify it. If you send us your cancellation notice by e-mail or by
post, then your cancellation is effective from the date you send us the e-mail
or post the letter to us.
4.5 If you cancel your Contract we will:
(a) refund you the price you paid for the Goods. However, please note we are
permitted by law to reduce your refund to reflect any reduction in the value of
the goods, if this has been caused by your handling them in a way which would
not be permitted in a shop.
(b) refund any delivery costs you have paid, although, as permitted by law, the
maximum refund will be the costs of delivery by the least expensive delivery
method we offer (provided that this is a common and generally acceptable
method).
(c) make any refunds due to you as soon as possible and in any event within the
deadlines indicated below:
(i) if you have received the Good and we have not offered to collect it from
you: 14 days after the day on which we receive the Good back from you or, if
earlier, the day on which you provide us with evidence that you have sent the
Good back to us. For information about how to return a Good to us, see clause
4.8;
(ii) if you have not received the Good or you have received it and we have
offered to collect it from you: 14 days after you inform us of your decision to
cancel the Contract.
4.6 If you have returned the Goods to us under this Clause 4 because they are
faulty or mis-described, we will refund the price of the Goods in full,
together with any applicable delivery charges, and any reasonable costs you
incur in returning the item to us.
4.7 We will refund you on the credit card or debit card used by you to pay. If
you used vouchers to pay for the Good, we may refund you in vouchers.
4.8 If a Good has been delivered to you before you decide to cancel your
Contract:
(a) then you must return it to us without undue delay and in a unused saleable condition in its original packaging and in any event not
later than 14 days after the day on which you let us know that you wish to
cancel the Contract. You can must send it back at Roantree Incentive Marketing,
5 Lancaster Court, Coronation Road, High Wycombe, Bucks. HP12 3TD;
(b) unless the Good is faulty or not as described (in this case, see clause
4.6), you will be responsible for the cost of returning the Goods to us. If the
Good is one which cannot be returned by post, we estimate that if you use the
carrier which delivered the Good to you, these costs should not exceed the sums
we charged you for delivery. If we have offered to collect the Good from you,
we will charge you the direct cost to us of collection. We charge £8 for
collection
4.9 Because you are a consumer, we are under a legal duty to supply Goods that
are in conformity with this Contract. As a consumer, you have legal rights in
relation to Goods that are faulty or not as described. These legal rights are
not affected by your right of return and refund in this clause 4 or anything
else in these Conditions. Advice about your legal rights is available from your
local Citizens' Advice Bureau or Trading Standards office.
5. Privacy Policy
We only use your personal information in accordance with our Privacy Policy Click
here. Please take the time to read our Privacy Policy, as it includes
important terms which apply to you.
6. Delivery of the Goods
6.1 We will contact you with an estimated delivery date, which will be within
30 days after the date of the Dispatch Confirmation (the date on which we
e-mail you to confirm our acceptance of your order). Occasionally our delivery
to you may be affected by an Event Outside Our Control. See Clause 12 for our
responsibilities when this happens.
6.2 If no one is available at your address to take delivery, we will leave you
a note that the Goods have been returned to our premises, in which case, please
contact us to rearrange delivery.
6.3 Delivery of an order shall be completed when we deliver the Goods to the
address you gave us and the Goods will be your responsibility from that time.
6.4 You own the Goods once we have received payment in full, including all
applicable delivery charges.
6.5 If we miss the 30-day delivery deadline for any Goods then you may cancel
your order straight away if any of the following apply:
(a) we have refused to deliver the Goods;
(b) delivery within the delivery deadline was essential (taking into account
all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery
deadline was essential.
6.6 If you do not wish to cancel your order straight away, or do not have the
right to do so under Clause 6.5, you can give us a new deadline for delivery,
which must be reasonable, and you can cancel your order if we do not meet the
new deadline.
6.7 If you do choose to cancel your order for late delivery under Clause 6.6 or
Clause 6.7, you can do so for just some of the Goods or all of them, unless
splitting them up would significantly reduce their value. If the Goods have
been delivered to you, you will have to return them to us or allow us to
collect them, and we will pay the costs of this. After you cancel your order we
will refund any sums you have paid to us for the cancelled Goods and their
delivery.
6.8 Unfortunately, we do not deliver to addresses outside the UK.
6.9 You may place an order for Goods from outside the UK, but this order must
be for delivery to an address in the UK.
7. Our Right to Vary These Conditions
7.1 We amend these Conditions from time to time. Please look at the top of this
page to see when these Conditions were last updated and which Conditions were
changed.
7.2 Every time you order Goods from us, the Conditions in force at the time of
your order will apply to the Contract between you and us.
7.3 We may revise these Conditions as they apply to your order from time to
time to reflect the following circumstances: (a) changes in relevant laws and
regulatory requirements.
7.4 If we have to revise these Conditions as they apply to your order, we will
contact you to give you reasonable advance notice of the changes and let you
know how to cancel the Contract if you are not happy with the changes. You may
cancel either in respect of all the affected Goods or just the Good you have
yet to receive. If you opt to cancel, you will have to return (at our cost) any
relevant Goods you have already received and we will arrange a full refund of
the price you have paid, including any delivery charges.
8. Refund & Return Policy
Goods can only be returned if they are generic standard items. Personalised
items cannot be returned. Your statutory rights remain un affected.
9. Notices
To cancel a Contract in accordance with your legal right to do so as set out in
clause 4, you just need to let us know that you have decided to cancel. You can
e-mail us at support@arbonneukboutique.co.uk or contact our Customer Services
team by telephone on 01494 551511 or by post to Unit P Rose Business Estate, Marlow Bottom Road, Marlow, SL7 3ND, to cancel. If you are emailing
us or writing to us, please include details of your order to help us to
identify it. If you send us your cancellation notice by e-mail or by post, then
your cancellation is effective from the date you send us the e-mail or post the
letter to us.
(b) If you wish to contact us for any other reason, including because you have
any complaints, you can contact us by telephoning our customer service team at 01494 551511 or by e-mailing us at support@arbonneboutique.co.uk .
(c) If we have to contact you or give you notice in writing; we will do so by
e-mail or by pre-paid post to the address you provide to us in your order.
10. Our liability
10.1 If we fail to comply with these Conditions, we are responsible for loss or
damage you suffer that is a foreseeable result of our breach of these
Conditions or our negligence, but we are not responsible for any loss or damage
that is not foreseeable. Loss or damage is foreseeable if it is an obvious
consequence of our breach or if it was contemplated by you and us at the time
we entered into this contract.
10.2 We only supply the Goods for domestic and private use. You agree not to
use the product for any commercial, business or resale purposes, and we have no
liability to you for any loss of profit, loss of business, business
interruption, or loss of business opportunity.
10.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 11 of the Sale of Goods Act 1979
(title and quiet possession);
(d) any breach of the terms implied by section 12 to 15 of the Sale of Goods
Act 1979 (description, satisfactory quality, fitness for purpose and samples);
and
(e) defective products under the Consumer Protection Act 1987.
11. Force Majeure
11.1 We will not be liable or responsible for any failure to perform, or delay
in performance of, any of our obligations under a Contract that is caused by an
Event Outside Our Control. An Event Outside Our Control is defined below in
Clause 12.2.
11.2 An Event Outside Our Control means any act or event beyond our reasonable
control, including without limitation strikes, lock-outs or other industrial
action by third parties, civil commotion, riot, invasion, terrorist attack or
threat of terrorist attack, war (whether declared or not) or threat or
preparation for war, fire, explosion, storm, flood, earthquake, subsidence,
epidemic or other natural disaster, or failure of public or private
telecommunications networks or impossibility of the use of railways, shipping,
aircraft, motor transport or other means of public or private transport.
11.3 If an Event Outside Our Control takes place that affects the performance
of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for
performance of our obligations will be extended for the duration of the Event
Outside Our Control. Where the Event Outside Our Control affects our delivery
of Goods to you, we will arrange a new delivery date with you after the Event
Outside Our Control is over.
11.4 You may cancel a Contract affected by an Event Outside Our Control which
has continued for more than 30 days. To cancel please contact us. If you opt to
cancel, you will have to return (at our cost) any relevant Goods you have
already received and we will refund the price you have paid, including any
delivery charges.
12. Miscellaneous
12.1 We may transfer our rights and obligations under a Contract to another
organisation, but this will not affect your rights or our obligations under
these Conditions.
12.2 You may only transfer your rights or your obligations under these
Conditions to another person if we agree in writing.
12.3 This Contract is between you and us. No other person shall have any rights
to enforce any of its terms, whether under the Contracts (Rights of Third
Parties) Act 1999 or otherwise.
12.4 Each of the paragraphs of these Conditions operates separately. If any
court or relevant authority decides that any of them are unlawful or
unenforceable, the remaining paragraphs will remain in full force and effect.
12.5 If we fail to insist that you perform any of your obligations under these
Conditions, or if we do not enforce our rights against you, or if we delay in
doing so, that will not mean that we have waived our rights against you and will
not mean that you do not have to comply with those obligations. If we do waive
a default by you, we will only do so in writing, and that will not mean that we
will automatically waive any later default by you.
12.6 These Conditions are governed by English law. This means a Contract for
the purchase of Goods through our site and any dispute or claim arising out of
or in connection with it will be governed by English law. You and we both agree
to that the courts of England and Wales will have non-exclusive jurisdiction.
However, if you are a resident of Northern Ireland you may also bring
proceedings in Northern Ireland, and if you are a resident of Scotland, you may
also bring proceedings in Scotland.